Find answers to common questions about our chauffeur service, Ljubljana Airport transfers and private day trips across Slovenia. Learn more about bookings, pickups, pricing, luggage, flight delays and what to expect during your journey.
Are your transfers and tours private?
Yes, all services are private. The vehicle is reserved exclusively for you and your group.
Where do you pick us up?
We offer door-to-door service from Ljubljana Airport, hotels, apartments or any agreed location in Slovenia.
Can you take me directly from Ljubljana Airport to another destination in Slovenia?
Yes. We provide private door-to-door transfers from Ljubljana Airport to Ljubljana, Lake Bled, the Slovenian coast and other destinations across Slovenia.
Are entrance fees and activities included?
Entrance fees and optional activities, such as cave tickets, wine tastings or boat rides, are not included unless stated otherwise.
Do you provide airport meet & greet?
Yes. For airport pickups, your driver meets you at arrivals and assists with luggage.
What happens if my flight is delayed?
We monitor flight arrivals and adjust pickup time accordingly to ensure a smooth airport transfer.
Do you assist with luggage?
Yes. We assist with luggage during airport pickups and transfers to ensure a smooth and comfortable experience.
Can I book a chauffeur for a single journey or a full day?
Yes. You can book a chauffeur for a single transfer, several hours or a full day, depending on your plans
and itinerary
Do you provide refreshments during the ride?
Complimentary bottled water is provided for all guests.
Do you provide child seats?
Yes, child seats are available on request at no extra charge. Please let us know the child’s age in advance so we can prepare the most suitable seat.
What is a private chauffeur service?
A private chauffeur service is a pre-booked, door-to-door transport service with a professional driver and a
vehicle reserved exclusively for you and your group. It is suitable for airport transfers, private journeys,
business travel and day trips across Slovenia.
What is the difference between a chauffeur service and a taxi?
A chauffeur service is booked in advance and tailored to your journey. Your pickup time, route and stops
can be arranged beforehand, with a private vehicle reserved exclusively for you and your group.
How much luggage can we bring?
Luggage capacity depends on the number of passengers and the size of your bags. If you are travelling
with several large suitcases or oversized luggage, please let us know when booking so we can confirm
available space.
Are prices per person or per vehicle?
Prices are per vehicle and depend on the number of passengers. We offer clear pricing tiers for smaller and larger groups, with no per-person charges.
How far in advance should I book?
We recommend booking as early as possible, especially during the main travel season. Some tours and attractions require advance reservations and availability may be limited for last-minute bookings.
What payment methods do you accept?
We accept credit cards, SEPA bank transfers and cash.
When is payment made?
Payment is made in advance to confirm your booking. If you wish to extend your tour or add additional services, this can be arranged during the experience and confirmed before continuation.
What is your cancellation policy?
You can cancel your booking free of charge up to 48 hours before the scheduled service and receive a full refund. Cancellations made between 48 and 24 hours before the scheduled service are eligible for a 50% refund. For cancellations made less than 24 hours in advance, the payment is non-refundable. In case of unforeseen circumstances, we always do our best to offer a rescheduled or alternative date where possible.
Can I make a last-minute booking?
Yes, last-minute bookings may be possible depending on vehicle and chauffeur availability. For the best choice of pickup time and service, we recommend booking as early as possible.
How do I know my booking is confirmed?
Your booking is confirmed once you receive our confirmation with the agreed service details, including the pickup time, route and price.
Are entrance fees and activities included?
Entrance fees and optional activities, such as cave tickets, wine tastings or boat rides, are not included unless stated otherwise.
Can we customize our itinerary?
Yes. We offer custom private tours tailored to your preferences, timing and travel style.
How long do private tours last?
Most private tours are available as half-day experiences (up to 6 hours) or full-day experiences (up to 10 hours). Shorter or longer durations can be arranged on request.
Can we visit several destinations in one day?
Yes, depending on the distances and available time. We can help arrange a comfortable itinerary
combining several destinations in one private day trip.
Are the day trips private for our group only?
Yes. All day trips are private, with the vehicle and chauffeur reserved exclusively for you and your group. There are no shared rides or fixed group schedules.
Where do private day trips start?
Private day trips usually start in Ljubljana or from another agreed pickup location. Your chauffeur will pick you up at the arranged time and place.
Can we change stops or timing during the trip?
Yes, where possible. As a private tour, the itinerary is flexible and can be adjusted during the day depending on distances, opening hours and any pre-booked activities.